SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Official Jersey Beauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://officialjerseybeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jeans are great! Pleasant fabric, good color, quality of tailoring for 5. in size for 66/93 took the size 27, sat down quite well, but tight. In the waist straight back to back. I want to take the same black, but the size is larger. And, of course, super quickly came 8 days before the apartment!
Jeans came very quickly, just a week in the Krasnodar Territory. The size grid is the same, in 25 the size of the waist 61, hips 88, in general, as it was stated. On my parameters from 65 OB 88 sat perfectly. I think the length will need to be cut, but somehow it looks strange with the gate. At the waist a little back-to-back, but I'm sure they will stretch, my jeans all stretch in the process of socks. It is very difficult for me to pick up jeans, mostly bubble in front, because narrow hips, but these sat perfectly on the Pope and front. Who likes freely on the hips, the size should be taken more, but I would definitely not fit, ugly b would gather in front. As will be worn, will show only time)))
true to size.
Jeans are excellent for their price! At a height of 173 cm I turn the length. Parameters from 72/OB 94 took 29 size blue jeans, sat down like poured. At first took 28 size, but changed her mind, the store reacted extremely quickly and sent to a larger size, for this thank you, I recommend to buy.)))
Excellent
Jeans of excellent quality, heavy. They sat on the figure well, as they sewed me. I'm happy
Thick denim, beautiful blue color, very pleasant to the touch. At OT 72 about 102 from above in the guise, a little presses at the waist, I hope to stretch. The height of 162 had to bend centimeters by 10. good jeans.
If there was a 10 ball score, would put 10. ordered 15.10 to Minsk, came 19.11. The quality of the fire, dense, the color is the same. On height 175 closes the bone, the first time I have this, usually all pants and jeans on the ankle. At the waist 75 and hips 98 ordered RR 29, sit perfectly.
Wonderful! 64-91 27 size is perfect. Height 176 ankle! perfect
Delivery fast to Ulyanovsk by courier. On height 171, weight 53 took 28. The size approached. The length is just, there is no extra length. Color matches. Purchase is enough. One minus the smell, after washing I think will pass
I order jeans already 4 times. I took both 25 and 26 and 27 size. At the waist 62 and zeppu 90-91 ideally sits 26. 27 size-pts overseas, with folds in unnecessary places, but for the winter will go
In my Russian 27, came up perfectly 27. Lightning delivery 2 days, straight to the apartment!!! Ordered in Moscow! Jeans super in quality! The color is blue, looks very cool and sat perfectly! I will order in other colors!
Description exact as photo. good jeans. very fast delivery by courier home!
Excellent quality.
Delivered very quickly (for 3 days). The quality is excellent, the size corresponds to the grid.